Clerical Officer - Emergency Department

Overview

We are recruiting 2 part time Clerical Officers to work nights in Aintree A&E department. Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care. Work closely with other members of the ED teams; this is a varied role working within a busy and challenging environment.

Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.

• Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages
• Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice
• Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available
• To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation
• Liaise with all departments on all issues of a clerical nature

Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.

Please note this vacancy may close early if we have sufficient number applications

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

For further details / informal visits contact:
Name:
Rachael Heery

Job title:

Assistant Service Manager Telephone number:

Rachael Heery
Assistant Service Manager