Clerical Officer - Department of Medicine

Job Summary

An opportunity has arisen for a band 3 Clerical Officer, 30 hours per week, for a 12 month fixed term, within the Department of Medicine for Diabetes and Endocrinology.

The post holder will work alongside the current admin team, providing clerical and administrative support with RTT – including validation and booking of clinics, our Diabetes Specialist Nurse Service and our Diabetes Pump service. They must be able to prioritise and manage their given workload and provide support when and where needed. Support to our clinical gerontology care group will also be required as demand necessitates.

• To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the Department – giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner, including dealing with telephone enquiries and requests and taking appropriate action.
• Opening, sorting and date stamping the department internal and external post; photocopying documents and sending fax as required.
• Manage and update the filing system, archiving notes as necessary from the current files, and maintaining records.
• Organise notes for doctors’ clinic sessions – making appointments, dealing with queries, obtaining management referral letters, maintaining appointment diaries, retrieving notes and writing to managers about staff who do not attend.
• Ensure relevant documentation is completed to ensure smooth running of the clinic.
• Access results on iPM systems as and when required in a highly confidential manner.
• Send out information to departments on request, but maintain confidentiality.
• Responsible for stock control and ordering stationery as required from reprographics and stationers.
• Provide clerical and administrative support for staff.
• Organise and retrieve notes required for the daily appointment system.

• Qualifications (Essential) – NVQ 3 or equivalent in relevant area.
• Experience (Essential) – Current employee of a Local Authority or similar (LAASP) organisation.
• Experience (Desirable) – Previous NHS experience.
• Knowledge (Desirable) – Knowledge of the NHS – iPM, ICE, Choose & Book systems.
• Skills (Essential) – IT skills; good communication and organisational skills; previous clerical experience; able to maintain confidentiality; able to work on own initiative and as part of a team.

Band:
Band 3
Salary: £24,937 to £26,598 a year

Contract:

Fixed term
Duration: 12 months
Working pattern:
Part‑time
Reference number: 287‑RMED‑458‑25

Job location:

Royal Liverpool Hospital, Mount Vernon Street, Liverpool, L7 8YE

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure and Barring Service check will be required.

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.

Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Liverpool University Hospitals NHS Foundation Trust is part of the NHS University Hospitals of Liverpool Group. It comprises Aintree University Hospital, Broadgreen Hospital and Royal Liverpool University Hospital. The Group employs over 16,800 colleagues and provides general and emergency hospital care and highly specialised regional services for more than two million people in the North West.