Clerical Officer - Department of Medicine

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Womens Hospital or, The Walton Centre.

An opportunity has arisen for a band 3 Clerical Officer, 30 hours per week 12 month fixed term, within the Department of Medicine for Diabetes and Endocrinology.

The post holder will work alongside the current admin team. Providing clerical and administrative support with RTT- including validation and booking of clinics, our Diabetes Specialist Nurse Service and our Diabetes Pump service. They must be able to prioritise and manage their given workload and provide support when and where needed.

Support to our clinical gerontology care group will also be required as and when need demands.

• To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
• Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Faxs as required.
• Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records.
• Organise notes for doctors clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend.
• Ensure relevant documentation is completed to ensure smooth running of the clinic.
• Access results on iPM systems as and when required in a highly confidential manner.
• Send out information to departments on request, but maintain confidentiality.
• Responsible for stock control and ordering stationary as required from reprographics and stationers.
• Provide clerical and administrative support for staff.
• Organise and retrieve Notes required for the daily appointment system.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Womens NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Womens Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UKs largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Womens, visit their careers page .