Bank Welfare and Wellbeing Administrator

Job Title: Welfare and Wellbeing Administrator
Department: Learning Support
Job Type: Ongoing, Temporary
Salary: £15.60ph

The post holder will play a key role in the support and continuous development of the use of the Welfare and Wellbeing service at the City of Liverpool College. This will include triaging referral queries, assisting staff and students in their engagement with the Mental health, Counselling and Safeguarding Service across the College. The role will also include tracking and reporting team data, taking minutes of team meetings, and other administrative duties as and when required/​or directed by the manager or Designated Safeguarding Lead (DSL).

Knowledge of Safeguarding and/or Mental Health would be an advantage to working with the team as well as a good grounding in administration in a demanding setting. A willingness to train in Level 2 & 3 Safeguarding and Level 2 Mental Health are key to this role. You may be expected to work across 5 college sites from time to time.

• Act as a first point of contact for the team including telephone and email queries and referrals relating to safeguarding and wellbeing. Responsible for the Safeguarding duty phone to discuss and triage students’ needs at the point of referral.
• Responsible for taking and distributing minutes from team meetings.
• Take responsibility of communication of services offered by the team across the College.
• Create documentation, user guides, information leaflets to support staff and students in their use of the welfare and wellbeing service, and the referral processes.
• Support the organisation of wellbeing events and campaigns.
• Ensure daily routines are established and followed, and communicated to the team, ensuring that all operational and administrative procedures take place in an accurate and timely manner.
• Assist with designing, planning, and organising of online promotional material for staff and students.
• Maintain accurate records and assist with CPOMS access, training and reporting on CPOMS. A willingness to train and develop your knowledge in CPOMS usage will be required.
• Provide general administrative support to the wider team as required, such as organising meetings, updating intranet and VLE pages, creating purchase orders, booking staff development activities.
• Provide data for CPOM reports to the Director of Learning Support and Wellbeing for Senior Leadership and Board meetings.
• Analyse CPOM data for current trends across site and school level, providing the information to the SLT and Board through line manager.
• Ensure that the highest levels of customer care are established and maintained, and that customer care training is up to date and regularly reviewed.
• Work flexibly & responsively as part of the College workforce, including supporting service delivery in a number of key areas such as enrolment duty services as required.
• Take an initiative‑taking approach and responsibility for personal professional development, Health & Safety, and meeting other regulatory compliances (e.g., GDPR, DPA, Safeguarding), thereby enabling safe and professional working practices to be observed at all times.
• Conduct any other relevant and appropriate duties as determined by the needs of the service and as appropriate to the grade.

• Minimum Grade C/ Level 4 in English and Mathematics or equivalent.
• In depth understanding of confidentiality and GDPR.
• Excellent IT skills including use of standard Microsoft Office software.
• Effective presentation skills and excellent spoken and written English.
• Experience of contributing to reports, documentation, and user guides.
• Experience of administration of support services.
• Knowledge of safeguarding, mental health and wellbeing issues that affect young people and vulnerable adults.
• High level of personal resilience and ability to work under pressure and tight deadlines.
• Positive personality – self‑motivated / enthusiastic.
• Ability to work independently and as part of a team.
• Ability to maintain accurate records in a timely manner.
• Ability to evaluate data and report the findings to the team members as well as line managers.
• Ability to build strong rapport with a wide range…