Medical Receptionist

We are looking for a Receptionist to join our friendly,hard-working and forward-thinking team. The role is full time and will be basedin Sandringham Medical Centre, Aigburth.

The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential.

This is an exciting time to join our organisation. This roleis integral to our approach to patient care, both face to face, virtually andon the telephone.

The successful candidate will:

• Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Undertake a variety of administrative duties in the smooth running of the practice.
• Processing/issuing of prescriptions.
• Maintaining our appointment system.
• Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
• Processing/distributing mail.
• Various administrative duties - scanning, read coding, completing tasks and summarising patient records.
• Computer data entry/data allocation and collation.
• Initiating contact with/responding to requests from patients.
• Filing and retrieving paperwork.
• Clearing and restocking consultation rooms.
• Keeping patient areas tidy and free from obstructions.

Sandringham Medical Centre is a fast-paced GP surgery.

We have highly skilled clinical staff providing bothreactive and proactive care, along with skilled administration and management teams who provide essential support to ensure our patients can receive the treatment they need.

Much of our focus is on our staff and how we develop ourteam. We are looking for new recruits to join our team who are skilled,innovative, love a challenge and who are willing to go the extra mile for patients.

We reward positivity, innovation and hard work. We arecontinually developing as an organisation so it is a really great and exciting time to join our team.

Job title:

Reports to:

Practice Manager

Hours:

Fulltime position available (hours on rota basis between 8am to6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertakea variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.

Duties and responsibilities:

Theduties and responsibilities to be undertaken may include any or all of theitems in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processingand issuing of prescriptions within standard time frames as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processingand distributing income (and outgoing) mail using Workflow

Takingmessages and passing on information

Adminduties including scanning, read coding, completing tasks and summarisingpatient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filingand retrieving of paperwork

Clearingand restocking consultation rooms as required

Monitoring of fridge temperatures

Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Beingpolite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and…