Assistant Domestic Manager

You will respond to telephone, e‑mail and written communications ensuring timely and accurate completion of changes and requests, set up new users, resolve issues, maintain processes and procedures and produce system reports. The post holder will support the administration of internal quality systems and processes, assist the senior team with data input, cleansing, analysis, presentation and report writing, and apply good attention to detail, problem‑solving skills and initiative in decision making.

You will be a key member of the Facilities Management Team, working closely with managers and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust’s required standards. You will provide administrative and clerical support including word processing of correspondence and reports, updating and maintaining spreadsheets and databases, using software packages, interrogating systems and acting as a central hub for receiving, processing and distributing programme and project information.

You will set up and maintain a configuration library, support the production and tracking of project plans and reports, maintain version control, provide a quality control function for programme management and support the development of standards. You will coordinate the preparation of agendas and papers for meetings, produce minutes, book venues, arrange meetings, seminars, training, travel and accommodation, assist with events and workshops, make and receive calls as the first point of contact, field calls and provide information, manage diaries, sort correspondence, and participate in the production of written procedures and protocols.

You will provide a quality assurance role in respect of documentation and programme and project standards, support risk, issue and benefit management, maintain registers and liaise with external agencies and suppliers. The role requires access to vulnerable people; as such, a Disclosure and Barring Service check is required under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.

Liverpool University Hospitals Estates & Facilities are seeking to recruit an Assistant Manager for our Royal Liverpool Hospital site. The Facilities team at LUHFT are a team that make a difference, so we are looking for a passionate and highly motivated person to join our busy team. You will be professional, hardworking and efficient, have an excellent customer service and telephone manner and be willing to use your initiative and work independently.

A ‘can do’ attitude and willingness to go above and beyond to make a difference are essential. Experience with in a healthcare environment would be beneficial. Due to the size and nature of the department, there may be occasional late finishes, weekend and bank holiday working; flexibility is therefore essential.

The post is 37.5 hours per week, working Monday – Friday.

• HND or equivalent in relevant area
• Supervisory or management qualification or equivalent; good written and verbal communication
• Excellent IT skills and the ability to use IT to generate management information
• Time Management
• People Management, experience of domestic services management
• Experience of working as a cleaning operative within a non‑healthcare environment

• Experience of domestic services management within a healthcare environment
• Experience of working as a Domestic cleaning assistant within a healthcare environment, Health & Safety
• C.O.S.H.H
• Financial management and budget control
• Technical knowledge of Domestic cleaning
• Employment law
• Infection Control