Administrative Support Officer

Administrative Support Officer

Permanent, part‑time 21 hours/week. Closing date:
12 March 2026
. The position is based in our Community Response Hubs in Chester, Ellesmere Port and Tarporley. We are developing hubs that bring together existing services to care and support patients across the Western Cheshire footprint, helping them return home from hospital or avoid admission where appropriate.

Key responsibilities:

• Process referrals, use patient allocation systems, scan/photocopy and upload documents to electronic records.
• Answer telephone calls and forward/redirect calls. Arrange meetings and take meeting notes.
• Perform general administrative and reception duties, including liaising with patients, carers, families and other health professionals.
• Maintain accurate records and support the team in day‑to‑day operations.

Essential skills:

• Excellent communication, organisational and interpersonal skills.
• Flexible “can‑do” approach, professional and friendly manner.
• Working knowledge of general office procedures and Microsoft Office; full training on CWP systems will be provided.

Qualifications and experience:

• NVQ Level 2 in Business and Administration or equivalent / relevant administration experience.
• Typing experience.
• Experience dealing with the public on the telephone and face‑to‑face.
• Knowledge of Microsoft Office.
• Knowledge and understanding of the Data Protection Act.

Other requirements:

• Disclosure and Barring Service (DBS) check.
• Applicants meeting the criteria for the Guaranteed Interview Scheme will be considered.

We are a Disability Confident Employer, a rainbow badge scheme member, veteran aware and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award. We value diversity and encourage applications from all eligible individuals, including those with disabilities.

This is a permanent post offering the Real Living Wage hourly rate, with a pay supplement if the national A4C rate falls below it.

To apply, contact  or call 01244 393 100. Good luck with your application – we hope to welcome you to Team CWP very soon!