Medical Receptionist​/Administrator

We are looking for a Receptionist to join our friendly, hard-working and forward-thinking team. The role is full time and will be based in Gillmoss Medical Centre L11 0AG

The ideal candidate will have excellent customer service and communication skills and be able to work as part of a team. Previous experience of working in a GP practice is desirable but not essential.

This is an exciting time to join our organisation. This role is integral to our approach to patient care, both face to face, virtually and on the telephone.

The successful candidate will:

• Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Undertake a variety of administrative duties in the smooth running of the practice.
• Processing/issuing of prescriptions.
• Maintaining our appointment system.
• Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.
• Processing/distributing mail.
• Various administrative duties - scanning, read coding, completing tasks and summarising patient records.
• Computer data entry/data allocation and collation.
• Initiating contact with/responding to requests from patients.
• Filing and retrieving paperwork.
• Clearing and restocking consultation rooms.
• Keeping patient areas tidy and free from obstructions.

Gillmoss Medical Centre is a fast-paced GP surgery.

We have highly skilled clinical staff providing both reactive and proactive care, along with skilled administration and management teams who provide essential support to ensure our patients can receive the treatment they need.

Much of our focus is on our staff and how we develop our team. We are looking for new recruits to join our team who are skilled, innovative, love a challenge and who are willing to go the extra mile for patients.

We reward positivity, innovation and hard work. We are continually developing as an organisation so it is a really great and exciting time to join our team.

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staff levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard time frames as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the…