Team Leader, Administrative​/Clerical

Team Leader

Go back Liverpool University Hospitals NHS Foundation Trust

The closing date is 10 February 2026

To provide the Therapies Care Group with general administration support. The post holder will manage the Admin and Clerical Team across all service sites within Therapies to support the delivery of front of house reception and back of house administration. To provide a first class service to Clinicians and Service users.

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that your are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women's Hospital or The Walton Centre.

• To provide a first class service to Clinicians and Service users.
• To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg E , slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
• To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
• To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
• To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
• Ensuring correct management of referrals and waiting lists into Orthopaedics using various referral systems (including ICE, e-referral and iPM)
• Clinic template management
• Responsibility for Outpatient Bookings telephone service
• Supervision and development of admin/clerical staff
• Working with clinical and management teams on service improvement and development projects
• Act a main point of contact for Admin and Clerical team at Royal site
• General administration support to local management

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification including good standard of English and Maths or significant equivalent previous proven experience.
• Evidence of leadership development
• ECDL or equivalent qualification or experience

• Demonstrable experience in admin role.
• Demonstrable administrative/secretarial experience including initiating and maintaining office systems.
• Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
• Experience of working in a supervisory role.
• Experience of working in the NHS.

• Strong knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access.
• Understandi…