Receptionist - Sexual Health | University Hospitals NHS Foundation Trust

Overview

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

The successful candidate will be working as a receptionist within the AXESS Sexual Health team in Cheshire East. The post holder will be the first point of contact for patients at both the main reception and on the telephone lines. Post also includes admin and clerical duties to support the needs of the service.

This Vacancy will be based in Crewe. Job share would be considered.

To undertake reception duties within the office area and provide clerical duties to ensure the needs of the service are met.

The post holder shall as necessary provide cover for and undertake duties of absent colleagues which could include covering at our Macclesfield clinic.

The post holder shall follow all the policies and procedures of the organisation.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year.

The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Please refer to the attached Job Description for further details:

These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and supervision.

• To receive incoming calls from healthcare professionals and patients wishing to access the service
• To enter and amend patient personal information into Electronic Patient Record systems
• To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately
• To process incoming and outgoing calls on the telephone…