Donor Family Care Service Administrator

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.

An exciting opportunity has arisen to be an integral part of a team of dedicated administrative staff responsible for updating and maintaining centralised Organ Donor Records in support of the organ donation process.

In this role you will be responsible for undertaking the administration and clerical duties in support of the Donor Family Care Service (DFCS), responsible for managing organ donor records and post donation correspondence throughout the UK. You will provide post donation donor family care and support.

This is an excellent opportunity to take your administrative skills to the next level, and in doing so enabling people in need to benefit from life‑saving operations and treatments. Put simply, a chance to improve patients’ lives and yours.

• Day-to-day management of processes and procedures associated with the setting up, maintenance and review of centralised organ donor files.
• Responsible for receipt of clinical results and documentation to ensure timely and accurate collation of the donor file and correspondence to donor families.
• Be a point of contact for bereaved donor families, who may require support or information about their loved one’s donation, escalating any complex enquiries to the DFCS Manager or Specialist Nurse (SN).
• Owning and maintaining the information systems and databases to support the accurate collation, storage and evaluation of organ donor records.
• Liaising with key stakeholders such as transplant centres and tissue banks to provide post donation information and correspondence between donor families and recipients, maintaining information systems and donor records to support the post donation service.
• Acting as a communication link between the donor family and the SN team, communicating sensitive information, professionally, with tact and empathy.

Ability to travel occasionally to other NHSBT sites, with prior notice.

• Ability to be competent in the use of internal electronic applications such as Donor Path and the National Transplant Database.
• Broad experience in an administrative role including experience of data inputting and processing, drafting correspondence, reports and administrative support systems.
• Experience of working to Standard Operating Procedures.
• Good working knowledge and competent user of Microsoft Word, Excel and Outlook in order to produce reports, emails, letters, spreadsheets, presentations.

• Good standard of education with literacy and numeracy skill.
• NVQ level 3 in administration or equivalent level qualification and workplace experience including knowledge of handling non-routine activities such as work allocation, problem solving for an area of work and developing alternative processes and procedures.
• ECDL, ITQ2, CLAIT or RSA word processing level 3 or demonstrable work-based experience to obtain advanced keyboard skills.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary—donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference—Caring, Expert and Quality. Together we’ll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the…