Technical Coordinator

Job Title: Technical Coordinator
Contract Type: Fixed Term for 12 months
Salary: £24,027.89 (£26,685.04 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week
Working Pattern: Monday to Friday - Hybrid
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

You will provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents.

• Experience of scheduling / diary management ideally within a repairs environment
• Proven track record of providing administrative services including accurate record keeping
• Experience of maintaining databases and proficient with Microsoft Excel, Word, and Power Point
• Ability to show initiative and propose solutions to issues identified.
• Ability to handle conflict and deal with difficult situations
• Methodical approach and results focused with the ability to take ownership of tasks
• Excellent team player who can work flexibly to meet business requirements
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.

Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

• Maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc.
• Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings to the Group
• To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards
• Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed.
• Support the Case Management Officer in the processing of payments associated with formal claims settled within agreed timelines updating the records accordingly
• Support the…