Patient Administrative Assistant

Patient Experience Administrative Assistant

Join to apply for the Patient Experience Administrative Assistant role at NHS
.

This role is part-time (18 hours per week).

• Log and track complaints, concerns, compliments, and feedback in the central PCN system.
• Send acknowledgments and monitor response timelines, flagging delays or issues to the Patient Experience Lead.
• Support and maintain accurate administration of learning events and significant events logged on Team Net, including record keeping, meeting support, and action tracking.
• Prepare, schedule, and support meetings, including agendas, minutes, and follow‑up actions.
• Collate, process, and summarize Friends & Family Test (FFT) data and other patient feedback for review by the Patient Experience Lead.
• Support PPG activities, including maintaining membership records, correspondence, and engagement initiatives.
• Support production of dashboards and reports, providing accurate data input and document formatting.
• Assist with communication to inform patients of improvements.
• Provide general administrative support to ensure smooth operational delivery of the Patient Experience function.

• Location:
  
  Brownlow Health @ Pembroke Place, 70 Pembroke Place, Liverpool, Merseyside L69 3GF
  .
• Reference number: A
• Salary: £24,937 to £26,598 per year.
• Contract:
  
  Permanent.
• Working pattern:
  Part‑time.
• Date posted: 07 January 2026.

• GCSEs in English and Maths.

• Administrative or office support experience.
• Attention to detail and accuracy in data entry and record‑keeping.
• Good written and verbal communication skills.

• NHS experience.
• Experience supporting complaints or patient feedback processes.
• Familiarity with FFT, PPGs, and NHS reporting requirements.
• Awareness of patient confidentiality and GDPR requirements.

• Strong organisational and time‑management skills.
• MS Office proficiency.

Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6‑month mentorship/induction package.

Brownlow is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the diverse community we serve. We encourage applications from individuals with protected characteristics, including linguistic diversity, LGBTQ+ community, Black, minority ethnic and minority faith groups, and those who are disabled or neurodiverse. If you are aware of barriers, please let us know so we can work to overcome them.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.