Fire Service Technician V

Fire Service Technician V at Johnson Controls summary:

Experienced technician role performing diagnosis, repair, programming, installation and maintenance of low-voltage Fire & Life Safety systems (fire alarms, access control, paging, nurse call) at customer sites. Position requires troubleshooting using technical manuals and test equipment, customer communication, on-call/after-hours work, physical labor, and occasional mentorship; commercial vehicle, tools, and scheduling support provided. NICET certification and 6+ years low-voltage experience preferred, with responsibilities including quotes/upselling and ensuring regulatory/license compliance.

Fire Service Technician V

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care
  - Available day one

• Extensive product and on the job/cross training opportunities with outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle (as applicable), Tools, and Equipment to complete all jobs

• Providing Scheduling and management support

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customer representative and ascertain equipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all…