Store Manager, Retail & Store Manager

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last‑for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic, innovative, and wholly inclusive.

• Reports to General/District Manager
• Store Manager – Retail

• Understand organizational objectives and make decisions that align with Company priorities and values.
• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
• Manage sales strategies, initiatives, and growth across all categories.
• Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximize floor supervisor role to deliver strong metrics and results driven through team selling.
• Set and communicate productivity goals, track store performance, and hold the team accountable for floor, personal, and management productivity.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers.
• Develop a clienteling strategy with the District Manager; implement and monitor strategy over time to achieve business goals.
• Build credibility and trust as a personal fashion advisor; communicate fashion awareness and trends.
• Act as a brand ambassador in the local market; drive brand loyalty through community events and local initiatives.
• Coach the team on incorporating trends into their selling experience and balance patience with assertiveness.
• Resolve customer problems and meet needs in a timely, solution‑oriented manner.
• Encourage the team to build long‑term relationships with customers and develop both self and team product knowledge.
• Protect and drive the needs of the business at all times; understand the positive sales impact staffing has on the business.
• Use company tools and resources to keep self informed and make informed decisions.
• Maintain service standards and daily tasks without compromising Coach standards.

• Create enthusiasm and positivity for a shared vision and mission.
• Lead by example, demonstrate confidence, and take initiative with high ownership and accountability.
• Approach challenges directly, take action, and course‑correct when appropriate.
• Build trusting relationships with peers and team; act as advocate for the team and brand.
• Adapt to change, switch gears to meet business needs, and welcome feedback.
• Maintain a calm and professional demeanor at all times; foster teamwork and collaboration.
• Create short and long‑term strategies to achieve personal metrics and performance.
• Utilize company tools to keep self informed and delegate and empower others.
• Recognize and value individual performance; provide timely feedback and resolve performance problems using coaching and counseling techniques.
• Recruit, interview, select, onboard, and retain top talent.
• Acknowledge the importance of how all roles contribute to the success of the store.

• Manage daily operational tasks according to Coach standards (selling and service, operations, payroll, HR, and loss prevention).
• Demonstrate strong business acumen; strategically forecast, plan, and budget to meet business needs.
• Write schedules to maximize business by scheduling the right people in the right place at the right time.
• Interact and communicate with supervisors on a regular basis to keep them informed.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office.
• Understand and use all retail systems and reporting tools; adhere to all retail policies and procedures.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.

• 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferred.
• Curr…