Store Manager, Retail & Store Manager

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Retail Store Manager

General/District Manager

• Understands organizational objectives and makes decisions that align with Company priorities and values.
• Endorses, models and develops the team to deliver Coach’s Selling and Service expectations.
• Manages sales strategies, initiatives and growth across all categories.
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results.
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
• Sets and communicates sales/productivity goals for the team and tracks store performance at all times.
• Drives clienteling, sourcing new customers and maintaining productive relationships with customers to achieve sales goals.
• Develops a clienteling strategy with the District Manager and monitors its effectiveness over time.
• Understands changes in the local market and supports the execution of local sales strategies and tactics.
• Builds credibility as a personal fashion advisor by communicating fashion awareness and trends.
• Coaches the team to incorporate trends into selling, balances patience and assertiveness, and tailors approach to customer needs.
• Resolves customer problems in a timely, solution-oriented and forward-thinking manner.
• Encourages the team to build long-term relationships with customers and develops product knowledge with current collections.
• Protects and drives business needs; recruits and hires accordingly; coaches and motivates the team to meet goals.
• Ensures daily tasks are completed without negatively impacting Coach standards.

• Creates enthusiasm for a shared vision and mission; leads by example.
• Demonstrates confidence in leadership; takes initiative with ownership and accountability.
• Approaches challenges directly, takes timely action to course-correct, and builds trusting relationships.
• Acts as an advocate for the team and brand; is adaptable to change and responsive to feedback.
• Maintains a calm and professional demeanor; fosters teamwork and collaboration.
• Develops short and long-term strategies to achieve personal and team metrics; utilizes available resources and partners as needed.

• Manages daily operational tasks per Coach standards including selling and service, operations, payroll, HR and loss prevention.
• Forecasts, plans and budgets to the needs of the business; writes schedules to maximize labor efficiency.
• Maintains store upkeep in partnership with the corporate office; uses retail systems and reporting tools; adheres to policies and procedures.
• Leverages Coach tools and technology to support relationship building and clienteling; drives sales and team goals.

• Experience:
  
  1 to 3 years of Store Manager experience in a luxury retail service environment is preferable. Knowledge of fashion trends and competitive landscape.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting).
• Physical:
  Ability to communicate effectively; mobility to move on the sales floor and stock room; capable of handling products at various heights; ability to lift up to 50 pounds for shipments and transfers.
• Schedule:
  
  Flexible availability including nights, weekends and peak retail periods.

Note:

This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer. All…