Assistant Store Director, Customer Experience

Assistant Store Director, Customer Experience

Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front‑of‑house priorities within the 4 walls. The role involves maintaining selling‑floor service and merchandising standards to drive sales and customer experience, and coaching direct associate reports to meet key performance indicators.

• Ensure cashiering team is scheduled to maximize coverage and operates with urgency in managing the customer line.
• Ensure line leader greets and directs customers to the appropriate register and calls for additional associate/manager backup as needed.
• Follow all corporate directives and guidelines, keeping the area neat, clean, and stocked, and ensuring merchandise movement meets fast‑to‑floor expectations.
• Teach, coach and train associates to follow fast‑to‑floor return processes, ensuring merchandise is available to sell.
• Drive loyalty enrollments, Saks First acquisition and Connected Service behaviors for a seamless customer experience.
• Act as the primary Connected Service Coach to reinforce customer experience behaviors during peak traffic periods.
• Leverage and train walkie‑talkie expectations for flexible coverage to support customer needs.
• Assist in resolving customer concerns or call the appropriate level of management support to resolve issues in the moment.

• College associate diploma (Bachelor’s degree preferred).
• 3+ years of management experience in a comparable volume retail environment with a proven track record of success.
• Proficiency in using Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Proven sales record and results‑driven approach.
• Excellent time management skills and ability to manage multiple projects with shifting priorities.
• Demonstrated ability to deliver a high standard of customer service and build strong customer relationships.
• Thorough knowledge of the fashion industry and passion for sharing expertise.
• Ability to operate equipment such as radios, POS registers, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends, and public holidays.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail Apparel and Fashion

The starting salary for this position is between $69,000 and $74,000 annually. Salary factors include market, skills, experience, and other qualifications. The position is also eligible for a bonus.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Additional voluntary benefits (critical illness, hospital and accident insurance)

Saks Global is an equal‑employment‑opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [Contact Name/Department/Email]. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment, and any employer who violates this law shall be subject to criminal penalties and civil liability.

is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.