Sales Associate III - Livermore, CA,

Coach is a global fashion house founded in New York in 1941. Based in Livermore, CA, Coach thrives on an inclusive spirit and a vision of sustainable beauty. The Sales Associate role is integral to our retail success, driving customer service and sales in a high‑density fashion environment.

SALES FLOOR

• Understand organizational objectives and make decisions that align with Company priorities.
• Takes ownership and commits to delivering results, while remaining actively aware of personal and store metrics.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Develops short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market and supports execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on‑going productive relationships.
• Builds credibility as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicates current pricing and promotional strategy to customers.
• Leverages cross‑selling skills to build the sale.
• Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and adapts as appropriate.
• Follows up with customers consistently to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
• Remains solution oriented, adaptable and flexible to changing business and store needs.
• Maintains a calm and professional demeanor at all times.

OPERATIONS

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Replenishes inventory on sales floor as needed.
• Supports store inventory process by processing shipment, stocking shelves, and maintaining strong organizational standards.
• Supports cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
• Prepares store by organizing functional areas and performing routine cleaning.

• Drive for Results
  :
  Consistently exceeds goals and persuades others to strive for results.
• Customer Focus
  :
  Dedicated to meeting the expectations of internal and external customers; builds trust.
• Creativity
  :
  Generates unique ideas and connects unrelated concepts.
• Interpersonal Savvy
  :
  Builds rapport with a wide range of people; resolves tensions.
• Learning on the Fly
  :
  Quickly learns new problems and experiments to find solutions.
• Perseverance
  :
  Keeps energy to finish tasks despite obstacles.
• Dealing with Ambiguity
  :
  Decides to act without a complete picture and handles risk.

• Experience:
  
  1–3 years of sales experience, preferably in a luxury retail environment.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, walkie‑talkie, price sheets).
• Physical:
  Ability to maneuver the sales floor, lift/fold up to 25 lb frequently and up to 50 lb when needed; climb, bend, kneel, and stand at a fast pace.
• Schedule:
  
  Flexible availability, including nights, weekends, holidays, and high‑traffic retail days (e.g., Thanksgiving, Christmas Eve, Mother’s…