Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

As part of the Tapestry family, we are a global house of brands with unwavering optimism and a commitment to innovation and inclusion. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store’s overall success and efficiency, focusing on servicing customers in line with Coach’s Service and Selling Models, creating a positive first impression, building ongoing client relationships, and leaving a lasting, positive impression.

Sales Floor

• Understands organizational objectives and makes decisions aligning with company priorities.
• Takes ownership and delivers results while staying aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with management; develops short- and long-term plans to achieve metrics and performance goals.
• Takes ownership of personal survey results and creates improvement plans.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations.
• Understands changes in local market and supports execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing relationships.
• Represents Coach with attire aligned to Coach’s Style Guide; builds credibility as a personal fashion advisor with knowledge of competitors and fashion trends.
• Provides in-depth product knowledge (features, benefits, current offerings, and overall value) and communicates current pricing and promotions.
• Discusses product features and builds sales through cross-selling; encourages add-ons relevant to customer needs.
• Reads customer cues and tailors approaches to individual needs; attends to multiple customers and follows up to influence/close sales.
• Maintains a positive, team-oriented environment, supports a team selling approach, and remains adaptable to changing store needs.
• Fosters a calm, professional demeanor and seeks feedback for continuous improvement.

Operations

• Completes daily operational tasks without impacting service or Coach standards; maintains store, cash wrap, and visual merchandising to Coach standards.
• Maintains a clean selling floor; adheres to POS, Operations, and Asset Protection procedures; replenishes inventory on the sales floor as needed.
• Supports store inventory processes, processes shipments, stocks shelves, and maintains organization in stockroom and on the floor.
• Assists with cash wrap as needed and processes purchases, returns, and exchanges; prepares store areas and maintains visual merchandising expectations.

Competencies

• Drive For Results: reliable top performance and bottom-line focus.
• Customer Focus: dedication to meeting internal and external customer expectations; builds trust and relationships.
• Creativity: generates original ideas and connections; adds value in brainstorming.
• Interpersonal Savvy: relates well to diverse people; builds rapport and uses diplomacy.
• Learning on The Fly: quick learner; open to change; analyzes successes and failures for improvement.
• Perseverance: energetic, driven, and persistent.
• Dealing with Ambiguity: coping with change and risk; acts without full information when needed.

Additional Requirements

• Experience:
  
  1-3 years of previous sales experience, preferably in luxury retail; knowledge of fashion trends and competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cashier systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkies; ability to read price and release sheets.
• Physical:
  Fast-paced performance; ability to communicate effectively; ability to maneuver the floor and stockroom; ability to lift up to 25 pounds regularly and up to 50 pounds for…