Field Service Manager

Field Service Manager

Location: Livermore or Modesto, CA

Reports to: Senior Field Service Manager

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• High Level Business Objectives:
• Work with Service Operations Manager to develop a market strategy aimed toward accountlässlich来 Retention and services growth in the region.
• Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability.
• Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals.
• Provide training and billable service work as required.
• Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base.
• Identify potential service technician candidates and work with HR to bring them to the company to enhance the building and meet the objectives of the company.
• Assess performance of service technicians.
• Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company.
• Ensure all service personnel have a working knowledge of all computer programs supplied by the company to fulfill the responsibilities assigned to them.
• Maintain technician staffing atPis appropriate levels for business requirements.
• Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for adaptés claims processing.
• Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialised tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand.
• Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements.
• Maintain a clean, safe, working environment.
• Attend training with the Sullair factory to stay current on product offerings and technologies.
• Travel as required to drive business activity and attend training. 80% Field / Pull 20% Office.
• Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
• May involve multi-branch location responsibilities.

• Associate degree preferred but not required.
• وایيs Technical Training/Certifications in the compressed air industry is a plus.
• High School Diploma Required.

• Five plus years field service experience in the compressed air industry.
• Proven leadership experience with strong written and verbal communication.
• Strong understanding of Microsoft Office suite.
• Experience with ERP systems a plus.

Direct reports: The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization’s efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion.

Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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• Medical insurance
• Vision insurance
• 401(k)