Computer Support Technician

Company Description

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

We're looking for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing, configuring, securing and maintaining systems, as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

• Install new computer system hardware and upgrades.
• Install and configure printers and other peripherals.
• Install and configure operating systems, computer security and applications software.
• Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) mandated orders.
• Diagnose and resolve moderately complex system, printer, and network problems.
• Provide technical assistance to the user community.
• Maintain appropriate technology, computer security, and safety training.
• Perform other duties as assigned.

• Perform complex installations and configurations.
• Diagnose and resolve complex system and network-related problems.
• Provide advanced technical assistance to the user community.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Associate’s Degree in a computer-related field or equivalent combination of technical training and experience.
• General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).
• Experience and knowledge of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.
• Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.
• Effective interpersonal and verbal and written communications skills, with the ability to interact with customers and team members.
• Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, as well as control and monitor access.

• Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.
• Significant experience creating step by step directions for repetitive tasks to help improve call duration and wait times.
• Significant experience resolving complex system and network-related problems.

• Professional computer certification (e.g., MCSA, MCSE, CompTIA A+, ACSP).
• Experience securing computer systems, writing security plans, and monitoring activity to ensure compliance with DOE mandated orders.
• General working knowledge of network hardware, software, protocols, and principles.

$43.55 - $53.36 Hourly at the 593.2 level

$52.23 - $63.97 Hourly at the 593.3 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies,…