IT Support Specialist
Listed on 2026-01-12
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. With technology acquired from Google, Aalyria is at the forefront of innovation in satellite and airborne mesh networks, as well as cislunar and deep-space communications. We are revolutionizing the orchestration and management of planetary mesh networks using any radio or optical spectrum, any orbit, and any hardware across land, sea, air, and space.
Role Overview:We're seeking an experienced IT Support Specialist to be the first dedicated support member of our IT team, working alongside our Senior IT Lead and Senior Info Sec Lead. This role will provide comprehensive technical support across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations. The ideal candidate combines solid technical skills with excellent customer service, self‑direction, and the ability to work independently while collaborating with technical leadership.
Key Responsibilities:Technical Support & Troubleshooting
- Provide tier 1 and tier 2 support for technical issues across Windows, macOS, Linux, and mobile platforms
- Handle password resets, account unlocks, and user access requests
- Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line‑of‑business applications
- Resolve authentication and SSO issues with Okta and other identity platforms
- Diagnose network connectivity problems, VPN issues, and printer configuration
- Support new hire onboarding and employee offboarding processes
- Set up and configure laptops, desktops, monitors, peripherals, and mobile devices
- Escalate complex tier 3 issues to Senior IT Lead with clear documentation
User Account & Access Management
- Create, modify, and disable user accounts across multiple platforms
- Manage group memberships and application access permissions
- Process access requests and ensure proper approval workflows
- Maintain accurate asset inventory and user documentation
- Coordinate with Senior Info Sec Lead on compliance and access reviews
- Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar)
- Troubleshoot endpoint compliance issues and device enrollment
- Perform basic hardware repairs and coordinate warranty replacements
- Support mobile device setup and configuration (iOS/Android)
- Monitor and respond to security alerts on managed endpoints in coordination with Info Sec team
Process Development & Documentation
- Establish help desk workflows, ticketing procedures, and SLA standards
- Develop and maintain knowledge base articles and user guides
- Create documentation for common support procedures and troubleshooting steps
- Identify recurring issues and recommend solutions to reduce support burden
- Build self‑service resources to empower users
- Participate in IT projects and system rollouts as needed
- 2‑3 years of help desk or technical support experience
- Working knowledge of Windows 10/11, Linux and macOS operating systems
- Experience with user account management in Active Directory or Azure AD/Entra
- Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
- Experience with ticketing systems and support workflows
- Ability to troubleshoot hardware and software issues independently
- Excellent customer service skills and professional communication
- Strong organizational skills and ability to manage multiple priorities
- Self‑motivated and comfortable working independently with minimal supervision
- Willingness to learn new technologies and enterprise systems
- Familiarity with Linux distributions (Ubuntu, CentOS, or similar) and basic command‑line usage
- Experience with MDM platforms (Intune, Jamf, Jump Cloud, or equivalent)
- Experience with SSO platforms (Okta, Duo, Google SSO, or similar)
- Knowledge of Google Workspace and Microsoft 365 administration
- Understanding of endpoint security concepts and compliance requirements
- Basic scripting knowledge (Power Shell, Bash, or Python) for simple automation
- Experience with automation tools such as no‑code platforms (Okta Workflows, Zapier, Make) or scripting…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).