Field Service Representative - St. Louis

Overview

Field Service Representative - Greater St. Louis

Location:

Greater St. Louis Area (travel to customers’ sites, may travel outside the region as needed).

GILLIG is a leading transit bus manufacturer focused on zero-emission solutions. Buses are designed and built to support environmental and social initiatives in communities nationwide.

GILLIG is seeking motivated, customer-focused professionals to travel to customer sites and perform Post Delivery Inspection on new buses to place them in service. You will provide detailed reports to resolve bus issues and customer concerns, submitting reports in a timely manner to the Field Service Manager for action on the corrective plan. This role may involve travel outside the Greater St.

Louis Area as needed.

You will report to the Senior Supervisor, Regional Field Services and must be highly customer-focused, with strong problem-solving skills and a willingness to continually learn new troubleshooting and diagnostic technologies. An ideal candidate has strong, detailed knowledge of commercial vehicles, preferably transit buses.

• Travel to customers’ locations in the Greater St. Louis Area (and potentially outside the region) to inspect new buses after delivery and repair or adjust issues as needed
• Work with customers to understand in-service concerns and facilitate investigation into root cause and development of a resolution plan
• Diagnose electrical and/or mechanical defects on buses and perform repairs as required
• Troubleshoot supplier issues and facilitate resolution
• Perform and document failure analysis using field reports, photos, and material analysis
• Act as liaison between customer and factory for resolution of difficult product issues
• Order and ship short parts or broken/failed parts as needed to put a bus in service
• Assist customers in ordering warranty or replacement parts as needed
• Recommend and authorize warranty repairs or policy adjustments as needed
• Provide driver and mechanic orientations for GILLIG buses
• Communicate plans with customers to resolve issues with the repair process or field campaigns
• Assist with accident/fire investigations and provide photos for investigation as needed

• Bachelor’s degree in Engineering, Business Administration or equivalent preferred
• Minimum 3 years of experience in the Commercial Bus Industry
• Ability to read blueprints and electrical schematics
• Ability to mentor and train
• Experience with computer diagnostics for bus systems preferred
• Commercial Driver’s license with passenger endorsements

• Ability to lift up to 35 lbs
• Work in customer maintenance shops and/or outdoors
• Regularly sit, stand, walk, kneel, squat, work at heights, in confined spaces, and climb ladders
• Overtime or weekend work may be required based on business needs
• Excessive travel required approximately 70% - 80% of the time
• Service truck, laptop and cell phone provided

Estimated compensation: $75,000 - $275,000 annual salary + premium benefits. Pay may vary based on location, knowledge, skills, and experience. Details of participation in benefit plans will be provided if an offer is made.

GILLIG is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic protected by law.

GILLIG is committed to providing an inclusive and diverse workplace and encourages applications from all qualified individuals.