Customer Service Representative

Overview

The primary responsibility is to provide inside sales support and account management for existing and new customers, providing a total customer experience while promoting Golden West Packaging products and services. This individual will coordinate projects from conception through shipping collaborating with all departments to ensure customer satisfaction.

• Partner with sales and operations to successfully coordinate projects from start to finish. Interact with customers to effectively and timely address inquiries, requests and/or complaints in a timely manner.
• Collaborate with Sales team members to ensure customer satisfaction with new and existing projects.
• Collaborate with Sales team on mining existing customers for new opportunities using the “Align to Win” philosophy of one stop shopping.
• Manage purchases needed for orders such as print plates, cutting dies, outside services, etc., ensuring we are partnering with other Golden West Facilities as projects allow.
• Manage orders from order entry to collaborating with scheduling, production, and shipping to ensure on time manufacturing, quality and on-time shipping commitments are met.
• Manage inventory accounts ensuring there is not too much or too little in the warehouse while working with customers to provide accurate forecasts for upcoming product releases.

• Required skills, knowledge and abilities:
  Strong verbal and written communications skills.
• Aptitude for learning quickly in a rapidly changing environment.
• Proven analytical, critical thinking and problem-solving skills.
• Strong interpersonal and relationship building skills.
• Demonstrate sound judgment and decision making.
• Proven ability to effectively manage projects from inception to delivery.
• Strong Microsoft Office and computer skills.
• Detail oriented.
• Ability to work in fast-paced environment.
• Ability to multi-task, managing multiple challenges, and dealing with a variety of situations while under pressure.
• Ability to prioritize accordingly.
• Results orientated and able to work both independently and within a team environment.
• Must be able to commute to and from Livermore 5 days per week.

B.S/A preferred business administration or related field

• 3+ years of experience in CS roles in a fast-paced manufacturing environment with a proven track record of success.
• Experience specifically in a corrugated manufacturing environment is preferred but not required.