Clinical Liaison

About North Country Healthcare (NCH)

North Country Healthcare is a non‑profit affiliation of four medical facilities – Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center – located in the White Mountains Region of New Hampshire. The network employs hundreds of highly trained professionals and delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services.

NCH remains committed to the health and well‑being of the communities it serves. This management position focuses on advancing High‑Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

The Home Health & Hospice Agency Liaison acts as the main clinical and operational bridge between North Country Home Health & Hospice Agency, NCH affiliates, referral sources, and community partners. The role enhances relationships with hospitals, providers, skilled nursing facilities, and community stakeholders to ensure effective care transitions, timely referrals, and accurate understanding of program eligibility and services. The Liaison works with discharge planners daily, attends relevant meetings, and provides immediate support to providers, care managers, and discharge teams.

• Associates of Science in Nursing (ASN)

• Registered Nurse (RN) with a valid license
• Basic Life Support (BLS) for clinical staff or Heartsaver CPR‑AED for non‑clinical staff; renewal required regularly, with up to a three‑month grace period after expiration.

• Strong communication, coaching, and problem‑solving abilities
• Ability to manage multiple priorities independently
• Proficient in Microsoft Office Suite and related software
• Exceptional customer service and written communication skills
• Understanding of Medicare Conditions of Participation for Home Health and Hospice (OASIS and HOPE assessments preferred or willingness to learn)
• Valid driver’s license and reliable transportation

• Minimum 2 years of experience in healthcare, with a preference for home health and hospice
• Leadership, charge nurse, preceptor, or clinical support experience preferred

• Provide clinical guidance for complex cases and urgent situations
• Support interdisciplinary collaboration and smooth care transitions
• Meet daily with affiliate discharge planners to identify potential referrals
• Facilitate communication between hospital teams, providers, Intake, and clinical leadership
• Review clinical information to determine eligibility for home health or hospice services
• Build and maintain relationships with providers and educate them on services and processes
• Promote agency programs at community events and professional forums
• Assist with patient care as needed and attend discharge planning meetings
• Track referral metrics and identify improvement areas, sharing data with leadership
• Ensure compliance with all relevant laws and regulations

• Perform additional duties as assigned
• Adhere to facility Values, Service Excellence and Standards of Excellence