Customer Service Sales Specialist

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Paid time off
• Training & development
• Vision insurance

The Todd Wells Agency Inc is a trusted American Family Insurance and B&A Insurance Solutions Broker in Littleton Colorado providing over 15 years of insurance solutions for both Personal Lines clients (home, auto, life and umbrella), as well as Commercial Lines through our brokerage division. We are looking to fill multiple roles including a customer service specialist and insurance sales specialist.

Ideal candidates will be honest, driven, customer-focused, with experience in the insurance industry and active Property, Casualty, and Life Producer license.

• Competitive hourly pay rate plus commission and bonuses
• Paid training
• Paid Time Off

The Customer Service Sales Specialist role markets, prospects, and sells American Family Insurance and B&A Insurance Solutions products in all product lines. Maintains effective customer relationships, understands customers  needs, and matches them with appropriate product and service offerings. Provides exceptional customer service to our clients while showing empathy and compassion.

• Develops knowledge of the local market dynamics for business development opportunities for all product lines
• Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers
• Prospects for new business through leads, telephone calls, networking events, and personal contacts
• Prepares quotations and applications and delivers effective presentations in order to close sales
• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products
• Processes change to existing accounts and policies
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources.

• Ability to work independently to plan, set priorities and organize work
• Demonstrated sales and customer service experience
• Excellent oral and written communication skills
• Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
• Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.