Shift Lead

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• Functional/technical skills
• Action oriented
• Ability to multi-task, manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
• Is very orderly and excels at cutting through confusion and turning chaos into order
• Problem solving skills — demonstrates a strong ability to identify, analyze and solve problems
• Translates problems into practical solutions
• Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
• Computer skills — comfortably and confidently uses a computer and specialized software
• Initiative — shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures
• Independence — able and willing to perform tasks and duties without supervision
• Tolerance for stress / resiliency — maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job
• The noise level in the work environment is moderately high
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients

The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital

This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and Pet Smart

The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity

On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties

Paraprofessional Responsibilities (approximately 80% of time):

• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician's productivity, and communicate with the other associates to maintain the flow of patients
• Obtain relevant information and history from clients and maintain proper and complete medical charts
• Assist with surgery as applicable
• Utilize technical skills to the fullest, within state practice…