Account Manager Insurance

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At West Pac, we are a unique, family‑centric, locally owned regional wholesale and MGA insurance firm. We take pride in creating a flexible and supportive work environment that values diversity and inclusion. Our unified culture fosters collaboration and growth, where team members are celebrated and rewarded for their hard work. We prioritize ongoing education and professional development, offering a comprehensive compensation package that includes competitive benefits and incentives.

We are seeking a dedicated Account Manager with strong customer service skills to support our brokers and underwriting teams in servicing independent insurance agents. This client‑facing role operates in a high‑volume environment where attention to detail and integrity are essential.

• Client Communication
  :
  Handle and respond to incoming phone calls and emails professionally, ensuring inquiries are directed to the appropriate brokers or underwriters as needed.
• Account Servicing
  :
  Provide day‑to‑day account support, handling inquiries, endorsements, and issue resolution with attention to client needs.
• Carrier‑Agent Liaison
  :
  Facilitate communication between carriers and agents, ensuring smooth information flow and effective collaboration.
• System Management
  :
  Efficiently manage tasks in the agency management system, ensuring high accuracy and adherence to best practices.
• Binding Coverage
  :
  Process requests to bind coverage, ensuring all necessary subjectivities are reviewed and the underwriting file is complete.
• Endorsement Processing
  :
  Process endorsements and policy changes, ensuring accuracy and compliance with carrier requirements.
• Policy Cancellations & Reinstatements
  :
  Handle policy cancellations and reinstatements, maintaining communication with carriers and premium finance companies.
• Team Training & Support
  :
  Assist in training new Account Managers and serve as a backup for other team members, ensuring continuity and efficiency in service delivery.

• High school diploma or equivalent required.
• Minimum two years of customer service experience.
• Strong verbal & written communication, critical thinking, organization, and adaptability to changing processes.
• Proficiency in computer systems and agency management software.
• Ability to work regular core hours, Monday - Friday, 8:00am - 5:00pm.

At West Pac, we offer a unique opportunity to be part of a supportive and dynamic work culture. Enjoy a total rewards package that recognizes your contributions, with competitive benefits and opportunities for professional growth. If you are a dedicated professional looking to advance your career in the insurance industry, we invite you to apply!

Entry level

Full‑time

• Sales and Business Development
• Insurance

Western Pacific Insurance Network, Inc. is an equal opportunity employer