Production Specialist

Who we are:

ENTREPRENEURIAL. HARD-WORKING. LIVELY. Those are some of the phrases that describe the culture at Broadnet®. We’re in the business of making connections between those who have something to say and those who need to hear it. Broadnet is a technology innovator offering integrated telephone, mobile, and web communications to help clients engage and understand their audiences. Through our core products, patented technology, and superior customer service, Broadnet empowers elected officials, world leaders, news makers, sports teams, schools, and organizations to virtually communicate with thousands of their constituents, fans, or members –all adnet is a trusted leader in the telecommunications industry, managing 30,000 events and engaging over 3 billion people in 18 years.

Broadnet has a dedicated support team of 90+ employees committed to helping our clients succeed.

This position is primarily responsible for execution of live video events and assisting with general video related questions. This position is also responsible for assisting with general media support as needed.

• Encourage and promote professional direct communication at all times
• Pro-actively assure a successful Broadnet experience
• Coordinate coverage with clear expectations around personal availability, scheduling and vacation time

• Produce live video events using various software tools to integrate into the platform
• Administer technical assessments to determine eligibility of video designs with clients as needed
• Provide audio and visual technical support and elevate appropriate issues
• Address any questions or concerns from clients in the pre-conference and live event
• Monitor backend software and system performance
• Pro-actively ensure a successful client experience

• Provide media support relating to Website Integration, Transcription, and Custom Caller , as needed.
• Communicate directly with clients via email as needed regarding their features

• Monday – Thursday from 2PM to 8PM
• Availability before or after this timeframe is not required but is beneficial
• This position is based on event volume, and total hours worked within availability may vary

• Two years of previous customer service experience
• 1-2 years technical experience
• Understanding of broadcasting, video encoding equipment, video codecs, and live video delivery systems
• Quick problem-solving skills, able to stay calm in a fast-paced setting
• A high degree of personal integrity and professionalism
• Punctual and detail oriented
• Excellent customer service, telephone, and computer skills
• Strong typing skills with accurate grammar and spelling
• The ability to thrive in a team-work oriented environment

• Salary Range: $25-30 hourly
• Status:
  Part time non-exempt
• Work Shifts schedule as needed, and hours vary based on availability of employee.
• Reports to:
  
  Video/Media Manager
• Benefits include:
  Part-time employees accrue sick leave and are eligible for the 401k program if they reach 1,000 hours in a plan year

Equal Opportunity Employer

Broadnetis an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Broadnet makes hiring decisions based solely on qualifications, merit, and business needs at the time.