Systems Application Support - Entry Level

Company Description

Visa does not support immigration for this role

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a dedicated and highly motivated Senior Support Role (Entry Level) team member to support our 24×7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa’s high availability standards.

Work Schedule Requirements: This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.

Shift Work: 12-hour shifts (6:00am - 6:30pm)

• Week 1: Monday, Tuesday, Friday, Saturday and Sunday
• Week 2: Wednesday and Thursday

• Monitor and maintain systems, applications, and infrastructure components within a production environment.
• Use monitoring tools and ticketing systems to detect, track, and respond to alerts or incidents.
• Follow documented procedures to troubleshoot issues and elevate when necessary.
• Maintain accurate and high-quality documentation for incidents, tasks, and operational workflows.

• Review and interpret logs, alerts, and monitoring data to identify abnormalities or early indicators of potential issues.
• Apply logical and structured analysis to determine root causes or next steps.
• Maintain strong attention to detail when tracking multiple operational tasks or system behaviors.

• Respond to incidents by diagnosing and resolving issues or coordinating with internal support groups as required.
• Prioritize tasks effectively during high-volume or high-pressure periods.
• Participate in incident, problem, and change management activities in alignment with operational standards.
• Balance multiple issues at once while maintaining accuracy and service levels.

• Understand and follow ITIL-aligned processes, including Incident, Problem, and Change Management.
• Support the execution of operational tasks in accordance with service quality and SLA requirements.
• Partner with cross-functional teams to ensure seamless service delivery across the IT service lifecycle.

• Communicate clearly and professionally with team members, internal stakeholders, and partner teams.
• Document incidents, changes, and troubleshooting steps in a consistent and detailed manner.
• Provide timely updates during active issues and upscale appropriately.

• Resolve or elevate incidents within defined SLAs and operational timelines.
• Manage workload effectively during 12‑hour shift cycles and prioritize tasks based on business impact.

• Support application-specific workflows such as batch jobs, billing cycles, or transaction processing.
• Monitor application health and coordinate fixes or enhancements with engineering teams.

• Lead or assist during major incidents by facilitating bridge calls and driving collaboration.
• Correlate alerts across multiple platforms to identify root causes and expedite resolution.

• Monitor and support financial processing flows, settlement jobs, or batch operations.
• Ensure timely completion of mission-critical payment processes.

• Support development or…