Senior Process Engineer

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Wireless Technology team is pioneering the future of connectivity. We’re developing and enhancing a unique hybrid network model—combining our advanced, cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful, designed to satisfy the social, economic, and transformative needs of the changing world.

Key Responsibilities:

• Designs and implements process improvements to enhance performance, reduce inefficiencies, and support complex cross-functional projects
• Leverages data and tools (e.g., Lean Six Sigma) to identify trends, determine root causes, and drive continuous improvement in productivity, quality, and customer experience
• Serves as a Subject Matter Expert, mapping processes (BPMN), documenting SOPs, and understanding operational impacts across the business
• Develops roadmaps for tools and technologies that improve both customer and internal stakeholder experiences
• Leads knowledge sharing by teaching back lessons learned and providing training recommendations to improve team capabilities
• Builds strong relationships with peers, stakeholders, and executives while mentoring and coaching team members for ongoing development

Education and Experience:

• Bachelor’s degree from a four-year college and university and at least 5 years of equivalent experience
• Six Sigma/Lean certification (Black belt at a minimum)
• Strong understanding of process tools and methodologies
• Ability to lead cross-functional teams to perform process analysis, improvement and implementation on a national scope
• Knowledge of process automation tools, GenAI, AI/ML
• Experience leading by influence, and success in being a driver of change in an organization

Skills and

Qualifications:

• Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus
• Self driven with the ability to plan and organize their own work and the team’s work around expected deadlines
• Extensive knowledge of Microsoft Office and/or Google Suite; SQL, Python or any analytical tool experience a plus
• Excellent communication (written and presentation) style; can easily create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels
• Demonstrated ability to write technical procedure documents and process flows
• Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities

Visa sponsorship not available for this role

Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.

Compensation: $96,250.00/Year - $/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal…