Mortgage Loan Officer

Overview

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our Mortgage Loan Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

$36K/year - $80K/year which includes an initial 4 month guaranteed draw period; exact commission schedule to be discussed upon offer

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through a competitive commission program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• A flexible hybrid work schedule environment.
• A collaborative work environment where you’ll work closely with:
  • Licensed Relationship Managers and Branch Managers who provide high-quality referrals.
  • Certified financial wellness coaching staff to support your member strategies.
  • The entire retail banking team and branch network, giving you a strong foundation for member acquisition and relationship building.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

• Develop, maintain and solicit residential first mortgage and HELOC loan business through effective relationships with real estate agents, community organizations (such as local Chamber of Commerce and Board of Realtors) and other referral sources (such as financial planners, attorneys, builders) to promote awareness of HFCU’s products and services. Represent the credit union in a professional manner and provide quality service to current and potential members.
• Guide new and existing members, including first-time home buyers, through the application process. Conduct person to person interviews with members who request an appointment for a mortgage loan or HELOC, and complete the application for the member during the interview. Counsel applicants on credit, affordability and conducts pre-qualification analysis. Explain rate, terms, payment amounts and closing costs to the member. On a timely basis, respond to member e‑mail and telephone inquiries requesting information on products, services, and problem resolution.
• Develop and present real estate financing related seminars and workshops at branch and other locations. Follow up with interested parties for pre‑qualification, general mortgage counselling and score enhancement when appropriate.
• Actively manage individual loan pipeline and provide consistent and timely follow up to members to ensure minimum turnaround time and enhance the members’ experience. Provide activity reports to the SVP, Residential Loan Sales as requested or required.
• Complete all necessary loan data in relevant POS & LOS…