Customer Service Supervisor

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Republic National Distributing Company (RNDC)

Location:

Littleton, CO

The customer service Supervisor will direct and coordinate customer service and telephone activities by performing the following duties personally or through subordinate supervisors.

• Assure customer service department's full compliance with all policies, procedures and TABC regulations.
• Receive and research customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinate efforts and interface with other departments to resolve problems.
• Be responsible for guiding complaint resolutions when multiple issues are involved.
• Maintain telephone systems and equipment.
• Serve as the primary contact for "hard coding" of customers' accounts.
• Assist sales divisions with problems involving hard coding.
• Coordinate with Marketing on issues with deals and discounts as they relate to hard coding.
• Ensure the timely and accurate entry of hard coding for all sales divisions.
• Assist and support the Inventory Control Manager during periodic inventories. Maintain the Grand Prairie employee beeper/cell phone listing and alpha phone logs.
• Manage subordinate non‑exempt employees and be responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

High school diploma / general education degree (GED) or college degree preferred; one to three months related experience and/or training; or equivalent combination of education and experience.

• 401(k) with company matching
• Medical, dental and vision benefits*
• Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carry over unused PTO
• Paid volunteer time
• Paid parental leave
• Paid caregiver leave
• Fertility benefits
• Paid training
• Company‑paid life insurance, short‑term disability, and company‑paid holidays
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates
• Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility

We follow CDC Guidelines and have a fun and safe environment for our teams.

Salary generally starts at $54,600 and can reach up to $78,000. The salary is an estimate based on an applicant's skills and experience. We anticipate accepting applications for this posting through January 31, 2026.

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.

For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA .

RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applic

Denver

Mid‑Senior level

Full‑time

Other

Food and Beverage Services