Overnight Customer Service Representative CASTLE ROCK

Overnight Customer Service Representative CASTLE ROCK

Hiring Immediately! Sunday - Thursday 10:00pm - 6:00am at the Castle Rock location.

We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good! We embody the way of the Wolf Pack; we are Honorable, Open-Minded, World Class, and Lead with Spirit!

Our location is looking for someone with a high‑energy vibe who can contribute to the overall environment for our wonderful members and awesome team.

• Complimentary Black Card Membership
• Onsite fitness classes
• Team workouts
• Company Sponsored Fitness events/challenges
• Employee Assistance Program
• Entertainment and recreation discounts through Employee Advantage
• Team building and Company Events
• Rewards programs
• Recognition programs
• Leadership Development Plan with growth opportunities
• Company facilitated training (local and corporate)
• Volunteer opportunities
• 401(k)
• Employee Discounts
• Earned Wage Access
  - Pay Activ

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The role also involves closing the shift for the business day and preparing an accurate bank deposit.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities: answer phones, check members into the system, new member sign‑up, take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for the business day.
• Create a bank deposit for the next day.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills, able to interact positively and professionally with members and coworkers, exceeding member expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.

Compensation: $14.00

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.