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Customer Service Rep

Job in Littleton, Arapahoe County, Colorado, 80161, USA
Listing for: Sanders & Johnson, Inc.
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 23 - 25 USD Hourly USD 23.00 25.00 HOUR
Job Description & How to Apply Below

Overview

At Sanders & Johnson, Inc., we offer careers filled with purpose, rewards, and the chance to make a difference every day. Our Denver, CO office is dog-friendly and values camaraderie and a good laugh.

Position:
Customer Service Representative - CSR (full-time)

Salary: $23-$25 per hour

Responsibilities
  • Answer customer calls and schedule service requests
  • Manage customer data in the CRM system
  • Handle outbound calls for maintenance appointments
  • Manage lead flow and collect outstanding balances in a professional manner
  • Perform light bookkeeping and clerical tasks
  • Promote service agreements
  • Navigate challenging personalities with a calm demeanor
  • Schedule equipment replacement estimates and help keep HVAC and plumbing operations running smoothly
Qualifications
  • 3+ years of customer service experience
  • Proficiency with technology and software, including Microsoft Excel
  • Punctual, dependable, trustworthy, and reliable
  • Excellent at following up and seeing requests through to completion
  • Curious about the plumbing and HVAC industry with a desire to learn
  • A sense of urgency, strong follow-through, attention to detail, and highly organized
  • Calm personality with the ability to interact diplomatically with customers
  • Self-starter who completes tasks efficiently
Preferred But Not Required
  • Outbound calling experience
  • Experience with plumbing, HVAC, or other trades
  • Proficiency with Service Titan software
  • Competitive spirit and a drive to succeed
About the Company

We are a small but growing HVAC and plumbing company that values honesty, integrity, and locally owned operations. We focus on providing the finest residential indoor air quality, temperature, and humidity control, with a team that prides itself on quality and service.

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