Customer Service Rep

Overview

At Sanders & Johnson, Inc., we offer careers filled with purpose, rewards, and the chance to make a difference every day. Our Denver, CO office is dog-friendly and values camaraderie and a good laugh.

Position:
Customer Service Representative - CSR (full-time)

Salary: $23-$25 per hour

• Answer customer calls and schedule service requests
• Manage customer data in the CRM system
• Handle outbound calls for maintenance appointments
• Manage lead flow and collect outstanding balances in a professional manner
• Perform light bookkeeping and clerical tasks
• Promote service agreements
• Navigate challenging personalities with a calm demeanor
• Schedule equipment replacement estimates and help keep HVAC and plumbing operations running smoothly

• 3+ years of customer service experience
• Proficiency with technology and software, including Microsoft Excel
• Punctual, dependable, trustworthy, and reliable
• Excellent at following up and seeing requests through to completion
• Curious about the plumbing and HVAC industry with a desire to learn
• A sense of urgency, strong follow-through, attention to detail, and highly organized
• Calm personality with the ability to interact diplomatically with customers
• Self-starter who completes tasks efficiently

• Outbound calling experience
• Experience with plumbing, HVAC, or other trades
• Proficiency with Service Titan software
• Competitive spirit and a drive to succeed

We are a small but growing HVAC and plumbing company that values honesty, integrity, and locally owned operations. We focus on providing the finest residential indoor air quality, temperature, and humidity control, with a team that prides itself on quality and service.