Receptionist; Commissioners' Office

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Job Number:274
Salary:$17.83-$26.74
Department/Office: Commissioners' Office
Division: Commissioners' Office
Location: 5334 S. Prince St., Littleton, CO, 80120
Job Type
:

Hourly Full-Time
Posting Date: 01/05/2026
Closing Date: 01/26/2026

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Serves as the first point of contact for all customers who enter Arapahoe County’s Administrative Building and call the Arapahoe County information phone line and performs a variety of clerical functions for the department. This position provides exceptional customer service and an overall welcoming environment by greeting visitors, County residents, employees of the County, and County Commissioners.

• Serves as first point of contact for residents and customers at the Arapahoe County Administration Building.
• Courteously greets customers at front desk, ascertains needs, and directs citizens to appropriate personnel or destination.
• Answers incoming calls to the Arapahoe County Administration Building, directs to appropriate personnel, takes messages, and assists customers with routine questions.
• Serves as primary point of contact for general, web-based contacts. Responds to emailed inquiries and requests or distributes the inquiries and requests to appropriate personnel and departments for resolution, when necessary, within one business day.
• Reviews and posts current and accurate public notices and promptly removes outdated notices.
• Performs a variety of clerical duties, such as ensuring hearing rooms used for public meetings are clean and presentable with refreshments set up prior to BOCC meetings, keeps inventory of supplies related to hearing rooms, data entry, filing, organizing and submitting FIX work order requests for items in lobby and hearing rooms, distributes customer service feedback cards collected in the Administration Building lobby to appropriate offices as they are received, prepares and distributes mass mailings, track and update subscription logs.
• Serves as public facing point of contact for events held at the Arapahoe County Administration building.
• Stays up to date on Arapahoe County services and programs in order to effectively respond and direct residents to the appropriate department, organization or agency.
• Reviews, recommends improvements, and updates the lobby desk guide, telephone directories, and County websites on a bi-yearly basis.

Skills, Abilities and

Competencies:

• Customer Service
  
  Skills:
  
  High degree of interpersonal skills to professionally communicate and convey messages appropriately at all levels. Demonstrates flexibility and poise in dealing with customer needs and changing work tasks and volume. Ability to remain calm in stressful situations or in the face of an emergency.
• Communication Skills – Must be proficient in customer interviewing skills and demonstrate adequate customer triage and routing. Oral and written presentations must be clear, correct and concise.
• Confidentiality/Discretion - Ability to maintain a professional work ethic and professional boundaries while ensuring sensitive information remains confidential to protect citizen/employee’s privacy and public trust. Ability to use discretion when making decisions and when engaging with the public and colleagues.
• Knowledge/Technical Skills – Proficiency with keyboarding, operation of a multi-line phone system, spelling and grammar. Must have proficient computer literacy skills (Microsoft Word, Excel, PowerPoint and Outlook).
• Teamwork/Cooperation:
  Ability to work effectively with employees and residents. Must be flexible in the face of changing workloads and tasks, while managing front desk duties efficiently.
• Initiative:
  Ability to identify and act on customer needs independently, promote scheduled activities to customers and take proactive initiative to obtain extra work when…