Field Service Technician II

About the Role

Spotting a solution and fixing a problem is a tremendous technical skillset that requires diligence, determination, and a knack for knowledge. Canon USA seeks a field‑service technician who can provide operational, maintenance, and networking support for our customers’ Canon products.

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain a working knowledge of multiple product groups, including troubleshooting and diagnostic basics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information (Field Service Reports, Expense Reports, etc.) and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service‑related problem areas for any territory requested.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel; valid driver’s license and acceptable driving record necessary.
• Required to obtain all security and/or other clearances required by customers to enter their premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Anticipated hourly rate: $21.50 – $31.74.

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions in the United States, Latin America, and the Caribbean. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., remains in the top‑10 for U.S. patents granted for 41 consecutive years.
Canon U.S.A. is dedicated to its Kyoséi philosophy of social and environmental responsibility.

• Employee referral bonus, employee discounts, “Dress for Your Day” attire program, volunteer opportunities, swag, and a Canon welcome kit.
• Medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Legal:
Must be authorized to work in the United States. No visa sponsorship will be provided.

Full‑Time On‑Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory during scheduled work days.