RN - IDHI

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** UAMS offers amazing benefits and perks** (available for benefits eligible positions only):
* Health:
Medical, Dental and Vision plans available for qualifying staff and family
* Holiday, Vacation and Sick Leave
* Education discount for staff and dependents (undergraduate only)
* Retirement:
Up to 10% matched contribution from UAMS
* Basic Life Insurance up to $50,000
* Career Training and Educational Opportunities
* Merchant Discounts
* Concierge prescription delivery on the main campus when using UAMS pharmacy
* Graduate of an accredited Nursing Program with Associate's degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing, plus one (1) year of registered nursing experience required.
* Valid RN License required.
* Excellent communication skills, basic computer skills, strong work ethic, and accountability.
* Bachelor's in Nursing or Master's in Nursing.
* Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Telephone etiquette, Labor and Delivery, or High Risk antepartum service.
* Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, and EMR documentation.
* Provides clinical review to callers requesting inbound patient transports, connects to the appropriate UAMS physician, records clinical interaction during report, and provides administrative backup for patient acceptance, including follow-up calls and e-mails for preregistration, ADON/facility notifications, and access team coordination, and arranges for nurse-to-nurse report at time of transport.
* Assists with care via videoconferencing of stroke patients who are contracted with ARSAVES and works with video support to arrange video connection of site locations, the stroke neurologist, and UAMS, then assists with arranging patient transport and follow-ups as required.
* Assists with management of the Trauma Image Repository as needed.
* Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients.
* Provides support to research activities related to the IDHI Call Center programs.
* Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center
* Provides requested reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality and efficiency of the consultation center.
* Determines then applies any technical knowledge, skills, and experience to complete assigned tasks.
* Assist the manager in planning measurable goals and objectives as guidelines for performance.
* Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and time management skills.
* Serves as a role model and mentor by consistently demonstrating professionalism.
* Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving.
* Participates in the recruitment and retention of staff.
* Participates as a team member supporting staff in the performance of their duties.
* Orients new employees and documents the orientation of each new employee, coordinating with personnel and adhering to UAMS policy.
* Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner.
* Demonstrates ability to identify and report Call Center procedures that are found to not be cost-effective to the Call Center Manager.
* Assist the Manager in the demonstration of cost-conscious awareness and effectively utilize staff, space, and supplies within budgetary restraints.
* Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations, to assure the functioning ofthe call center and its mission to promote quality patient care and assure excellent service to referral providers.
* Critical thinking skills to include making decisions and solving problems using sound, inclusive…