Senior Functional Coordinator - Operations

Overview

Job Title: Senior Functional Coordinator - Operations

Job Category: Analytics

Requisition Number: SENIO
002261

Location: Little Rock, AR 72223, USA

Posted: January 22, 2026

Employment Type: Full-Time

Work Arrangement: Hybrid

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

Pay Range: $97,580 - $126,795

Note: The salary range represents our good faith estimate for the role at this time. We are open to discussing salary expectations with qualified candidates, considering factors such as qualifications, skills, competencies, experience, and geographic location during the hiring process.

Responsibilities and Responsibilities

Summary:

The Senior Functional Coordinator will provide technical expertise to the real-time operations staff. As a subject matter expert, this role will serve as the secondary customer contact and support multiple major functional areas of Operations. The Senior Coordinator will handle operational reporting requirements (FERC, NERC, SPP, SERC, DOE, SSAE
16) and will function as a primary coordinator of audit preparation on behalf of operations. The position will be responsible for events analysis and reporting findings to inquiring parties, including the SPP Market, Balancing Authority, Reliability Coordination, and Tariff/Interchange. This role acts as a liaison to departments interfacing with SPP Operations to ensure external tasks consider all operational implications. Accurate and effective decision making in stressful situations is required.

This position reports to the Manager/Director Systems Operations. The Coordinator will provide leadership and training for operators across functional lines. The Senior Coordinator will work with Lead Functional Coordinators and the Lead Shift Supervisor to ensure consistency of quality and structure between shifts.

The Senior Functional Coordinator will continuously improve industry and SPP Operations knowledge and expertise and share this knowledge through accurate and in-depth application of standard techniques, procedures and criteria. Discretion and judgment are required regarding work details and making operational decisions handling complex and sensitive work regularly.

General Responsibilities:

• Display an in-depth knowledge of and ability to analyze complex industry concepts and communicate such to real-time Operations staff.
• Coordinate and interface on behalf of Operations with SPP Compliance personnel as necessary
• Assist in the analysis and working group support for the Integrated Marketplace, Consolidated Balancing Authority (CBA), Reliability, Tariff, Markets, Scheduling
• Provide SME support for customer relations and other functional areas within SPP on Integrated Marketplace, Consolidated Balancing Authority (CBA), Reliability, Tariff, Markets, Scheduling
• Coordinate with Functional Analysts to help ensure the accurate and timely preparation…