Executive Director​/Account Manager, Association & Client Services

GENERAL DESCRIPTION OF POSITION

The Executive Director/Account Manager, Association & Client Services provides strategic, operational, and financial leadership for all assigned CGi clients. This role is multifaceted including governance and board support, meeting planning, strategic planning and financial management.

• Serves as an Account Manager for all assigned clients.
• Collaborate with the board of Directors to identify, create, and implement strategic plans to actualize business objectives.
• Monitor client operations and ensure employees and business practices comply with regulatory and legal requirements.
• Develop partnerships with client stakeholders, industry regulators and other relevant parties.
• Identify potential risks and opportunities within the client and its environment to protect business interests.
• Represent the company at social and corporate events in ways that strengthen the brand and communicate the company’s message.
• Develop and implement strategies aiming to promote the client’s mission and “voice”.
• Act as the public speaker and public relations representative of the client in ways that strengthen its brand.
• Understand the client’s financial standing, report and ensure fiduciary accountabilities.
• Create remedial actions for any identified issues and conduct crisis management when necessary.
• Provide strategic recommendations for growth, member engagement, and revenue diversification.
• Maintain awareness of industry trends, standards, and advancements, and influence change/improvements as needed.
• Oversee and ensure CGi client standards for meeting planning, finance / budgeting, marketing, membership data, etc.
• Collaborates with Executive Team and Business Development to evaluate potential client growth and ROI for CGi.
• Maintains an annual client calendar for CGi department awareness.
• Ensures client contract renewal and retention.

• Bachelor’s degree from an accredited college or university required. Master’s degree is preferred
• Minimum of 5 years’ experience in a related field. Previous association management experience required
• Certified Association Executive certification preferred
• Demonstrated experience successfully managing customer service. Experience working with Customer Relationship Management (CRM) systems
• Enthusiastic approach, self-reliant and the ability to work successfully with minimal supervision are critical to success
• Experience creating and managing departmental budgets, to achieve annual revenue and expense goals
• In depth knowledge of corporate governance principles and managerial best practices
• Experience in developing strategies and plans
• Proven relationship building skills. Promotes cooperation and mutual support to achieve goals.
• Exceptional time and project management ability and highly detail-oriented
• Ability to work in a fast-paced environment and constantly striving toward service improvement and standards of excellence
• Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results
• Ability to professionally receive direction and feedback and subsequently modify leadership/style to achieve CGi/client goals as well as successful collegial collaboration

• Superior attention to detail, organizational and follow up skills
• Excellent verbal, written, and interpersonal communication skills
• An analytical mind capable for “out-of-the-box” thinking and problem resolution
• Strong presentation skills

• Proficient :
  Microsoft Word, Excel, Outlook
• Customer Relationship Management (CRM) systems (e.g., Salesforce) and databases (e.g., MS Excel)

• Availability for 15% travel per year, including some weekends

CGi is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.