IT Support Specialist; Little Rock

We're excited to provide the best education in the best environment to our students!

Location:

Little Rock, Arkansas

Compensation: $19 – $22 per hour (DOE)

Position Type:
Full-Time, On-Site

AMS is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.

AMS is seeking an IT Help Desk Technician to provide frontline technical support for campus staff and students. This role is responsible for troubleshooting hardware and software issues, supporting classroom technology, and ensuring reliable day-to-day IT operations across the Little Rock campus.

The ideal candidate is service-oriented, technically skilled, and able to work independently in a fast-paced school environment.

• Provide on-site and remote technical support to staff and campus users.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology including projectors, phones, and AV equipment.
• Respond to help desk tickets and prioritize requests based on urgency.

• Support device imaging, deployment, and lifecycle management.
• Maintain and update network and IT documentation.
• Assist with basic network troubleshooting including TCP/IP, DNS, DHCP, and SMTP.

• Support campus technology readiness for instruction and testing.
• Ensure technology equipment is functioning properly and securely.
• Assist with inventory tracking and asset management.

• Minimum of 1 year of IT or technical support experience.
• Experience supporting Windows, Chrome
  
  OS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical concepts clearly to non-technical users.
• Ability to work independently and collaboratively.

• Experience supporting technology in a school or education environment.
• Experience with device imaging and large-scale deployments.
• Experience working with ticketing systems or help desk platforms.

• Mission-driven organization dedicated to student success and educational equity.
• Collaborative and supportive school environment.
• Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
• Opportunities for professional growth and advancement within a growing network.

Join us to enjoy rewarding challenges and ongoing opportunities!