Client Delivery Analyst

Client Delivery Analyst page is loaded## Client Delivery Analyst locations:
North Little Rock, ARtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R672

First Orion is seeking an experienced Client Delivery Analyst (CDA) to support the successful delivery of our solutions and services.  This role requires a strong understanding of First Orion's products, services, and technical capabilities to optimize implementation, onboarding, and ongoing service delivery.

The Client Delivery Analyst executes and monitors processes related to client onboarding, proactively identifying issues, risk, and opportunities for improvement.  This position is focused on enhancing the quality, accuracy, and efficiency of our solutions while ensuring adherence to established processes and best practices.

This role involves significant research, analysis, and troubleshooting.  Findings and insights are communicated cross-functionally and directly with clients to drive resolution and continuous improvement.
The Client Delivery Analyst serves as a primary liaison between the Client Success Management team, clients, and other internal teams – particularly in support of technical and detail-oriented processes.  This highly collaborative role partners closely with customers, Product teams, Engineering, Account Management, Client Success Managers, and other support teams to maintain and improve client processes and services.

A strong understanding of client data as it exists within First Orion’s solutions is essential for success in this role.
** What you'll be doing:**
* ** Data Preparation & Management:
** Audit and validate data quality and prepare data for reporting.  Manage assigned responsibilities for up to 20 client accounts.
* ** Monitoring:
** Continuously and systematically monitor processes; audit and verify results against established trends and thresholds to identify new issues and successes.
* ** Analysis & Reporting:
** Analyze data to identify trends, generate reports, and develop dashboards that support business decisions, internal team initiatives, client requests, and overall campaign performance.
* ** System and Support Maintenance:
** Assist with team training and mentoring.  Create, maintain, and update process documentation and training materials.
* *
* Collaboration:

** Work cross-functionally to understand, process, and manage First Orion’s solutions and services.  Collaborate with team members, customers, vendors, and other internal stakeholders.
* ** Innovation:
** Help develop and implement new processes and procedures to support new services/products or enhance existing production processes.
* ** Onboarding and Set-up:
** Own onboarding for new (small) clients and assist with onboarding and updates for enterprise clients.  Responsibilities include confirming specifications and content provided by clients and internal teams, entering and updating onboarding data in First Orion portals, collaborating across teams to resolve issues, securing approvals, coordinating provisioning, and completing onboarding activities.
* ** Testing:
** Assist in testing new delivery processes to identify defects prior to delivery.
* ** Proactive Ownership:
** Identify gaps in processes to help drive positive client experiences and outcomes for both clients and First Orion.
* ** Technical Aptitude:
** Apply technical skills to support reporting, research, and audits.  Utilize database querying, data analysis, and reporting tools to address research needs and respond to client inquiries.
* ** Compliance Focus:
** Ensure compliance to First Orion’s security policies, quality assurance standards, and client service level agreements (SLAs).  Deliver accurate metrics and data through appropriate secure transfer mechanisms.  Maintain awareness and understanding of relevant data privacy regulations (e.g., FCRA).
* ** Ticket Management:
** Proactively manage and resolve assigned tickets and issues in coordination with Client Success Managers and other teammates.
* ** Troubleshooting:
** Research and resolve processing issues in coordination with product, service, client, and third-party vendor specifications.  Advise internal teams and clients…