IT Support Specialist; Little Rock

IT Support Specialist (Little Rock) page is loaded## IT Support Specialist (Little Rock) locations:
Little Rocktime type:
Full time posted on:
Posted Todayjob requisition :
JR101145

We're excited to provide the best education in the best environment to our students!
** Academies of Math and Science
**** IT Help Desk Technician
***
* Location:

Little Rock, Arkansas  Compensation: $19 – $22 per hour (DOE)  Position Type:
Full-Time, On-Site
**** Position Overview
** Academies of Math and Science (AMS) is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities.

AMS is seeking an
** IT Help Desk Technician
** to provide frontline technical support for campus staff and students. This role is responsible for troubleshooting hardware and software issues, supporting classroom technology, and ensuring reliable day-to-day IT operations across the Little Rock campus.

The ideal candidate is service-oriented, technically skilled, and able to work independently in a fast-paced school environment.
** Key Responsibilities
**** Technical Support & Troubleshooting
*** Provide on-site and remote technical support to staff and campus users.
* Troubleshoot hardware, software, and network connectivity issues.
* Install, configure, and maintain desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
* Support classroom and office technology including projectors, phones, and AV equipment.
* Respond to help desk tickets and prioritize requests based on urgency.
** Systems & Network Support
*** Support device imaging, deployment, and lifecycle management.
* Maintain and update network and IT documentation.
* Assist with basic network troubleshooting including TCP/IP, DNS, DHCP, and SMTP.
** Campus Technology Operations
*** Support campus technology readiness for instruction and testing.
* Ensure technology equipment is functioning properly and securely.
* Assist with inventory tracking and asset management.
** Qualifications & Competencies
**** Required Qualifications
*** Minimum of 1 year of IT or technical support experience.
* Experience supporting Windows, Chrome

OS, iOS, and Android devices.
* Familiarity with Microsoft Office 365 and Google Workspace.
* Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).
* Strong troubleshooting and problem-solving skills.
* Ability to communicate technical concepts clearly to non-technical users.
* Ability to work independently and collaboratively.
** Preferred Qualifications
*** Experience supporting technology in a school or education environment.
* Experience with device imaging and large-scale deployments.
* Experience working with ticketing systems or help desk platforms.
* Mission-driven organization dedicated to student success and educational equity.
* Collaborative and supportive school environment.
* Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
* Opportunities for professional growth and advancement within a growing network.

Join us to enjoy rewarding challenges and ongoing opportunities!

AMS Schools are among the highest performing Title I schools in Arizona. We seek highly motivated and passionate staff who want to make a difference. The professionals we hire are the most intelligent and the most talented experts in their fields. By joining our team you will plan an integral part in helping at-risk students achieve great things, be a part of a genuine community, and be able to grow as professional through our employee development program.

Come help us provide our students with the best education in the best environment.
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