Jira Programmer - Senior Technical Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Jira Programmer - Senior Technical Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US). The successful candidate will work as part of a team providing Business Operations Support (BOS) for a state Medicaid Program as well as other state programs. Working under the direction of the team manager and technology project manager, they will actively participate in the delivery of tasks/activities and associated deliverables.

In collaboration with other NTT DATA consultants, the selected candidate will work directly with state business staff and vendors to support the analysis, planning, design, UAT, implementation and evaluation of key system changes, projects, and processes to help the client achieve organizational goals. This is a hybrid position, with limited travel to the client's side.

• Review project artifacts/deliverables throughout the system development life cycle for quality, compliance, and completeness, document observations and findings using project team processes and standards
• Interface with state business users and vendors
• Analyze technical, business and user needs, developing requirements documentation
• Identify and report project issues and risks
• Research and provide recommendations to the client on business problems/decisions
• Collaborate with team members to provide subject matter expertise and assistance
• Ensure project identified processes and methodologies are executed and followed
• Configure and maintain Jira projects, workflows, permissions, screens, and custom fields
• Manage user access, roles, and security schemes
• Design and implement custom dashboards, filters, and reports
• Troubleshoot system issues and optimize performance
• Document configurations and provide user training and support

• Minimum 6 years of combined experience of Jira and conducting reviews of system development life cycle documentation, project and technical architecture and/or design deliverables/artifacts
• Minimum 3 years’ experience translating between non-technical business users and technical IT resources
• Minimum 3 years of experience developing with Jira
• Minimum 2 years of experience with Atlassian ecosystem (Confluence required) (nice to have: Bitbucket, Bamboo)
• Minimum 2 years of experience in Agile/Scrum methodologies
• Undergraduate degree or Atlassian Jira Certification

• Experience supporting multiple workflows, specifications and clients in a dynamic fast‑paced environment that is customer focused.
• Familiarity with Jira plugins and integrations with tools like Confluence, Bitbucket, or Service Now
• Minimum 2 years of experience with Jira REST APIs, webhooks, and automation rules

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $79,920- $125,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75 % of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in…