Field Applications & Technical Support Engineer Job Little Rock area,Arkansas USA,IT/Tech

Field Applications & Technical Support Engineer

Jack Tyler Engineering, Inc. invites applications for the Field Applications & Technical Support Engineer position.,w>

Position Title: Field Applications and Technical Support Engineer

Reports to: Manager, Inside sales and of Engineering

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FLSA status:
Exempt

Purpose of Position: This critical role in our operation interfaces with our various JTE team members and customers to ensure we are responsive to clients by generating accurate and timely equipment selection, quotes, and aftermarket technical support and troubleshooting for JTE provided solutions.

Key Duties and Responsibilities entration

Select and price equipment for all Aftermarket retrofit projects and Filling field install crew when installation is required

Learn and study JTE’s entire line card and know how to fully quote solutions with all lines JTE represents.

Produce timely, thorough, and accurate quotes using knowledge of all JTE-pointer product lines and technical expertise to quote correct solutions for customers.

Understand the relationship between pumps, motors, mixers, valves, actuators, controls and other complementary equipment to develop a complete equipment package to best address customer needs.

Be the key resource for assessment and troubleshooting of post-sale equipment performance issues. Including diagnostics, coordination of OEM support, triage and interim solutions until final problem resolution is achieved for the customer’s process.

Review all specs to ensure quotes meet requirements, when required.

Create pump “skids” for end users, utilizing existing layouts or creating as needed (using CAD).

Effectively collaborate with the outside sales team to gather all needed information to provide timely and accurate quotes.

Correspond with customers, internal team members, and suppliers via email (or client preferred method which can include customer on-site visits) to receive order specifications, verify product availability, ensure order accuracy, and provide order status updates.

Ensure warranties, related accessories, and spare parts are understood and included in quotes as needed.

Work closely with Service Manager if installation is being offered for every quote to determine appropriate installation requirements and labor needs to include in quotes as needed, specifically understanding confined space requirements and impact on labor amounts needed.

Be a go-to technical resource by finding answers for technicians when they are in the field and have technical questions about the equipment.

Meet with all people involved with any field installation work and provide operations and maintenance manuals to techs prior to their scheduled jobs to give them time to review and understand the installation and startup procedures of the equipment. Sire visits as required to address issues.քի>

Establish personal rapport with potential and current customers.

Maintain professional and technical knowledge by attending educational workshops, vendor training, reviewing professional publications and establishing personal networks.

Effectively utilize Clickup as the internal software maintaining all customer and project information.

Ensure JTE revenue is maximized by following up on quotes.

Answer calls and route to appropriate staff as needed.

Must be willing to flex and provide support for other tasks and team members as needed.

Must be willing to travel to customer location to assess and troubleshoot issues.

Be responsible for building and creating accurate cost worksheets (in Excel), thorough scope of supply for an aftermarket project, and follow correct order entry process of sales order.

Conduct after action reports with techs, Olen, and service writers to evaluate job’s efficiency, safety, and profitability. Review sales order and add or subtract parts, equipment, and labor hours to reflect what happened during the project before completing the job in CU or MAS.

Be the point of contact to create clear communication between owner, contractor, and JTE Service to ensure a successful, öğrtion, start-up.

Core Values

Servanthood – We seek to understand our customers’ needs and we seek to solve their…


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