Service Insights Coordinator

Description

The Service Insights Coordinator will assist with the implementation and maintenance of our client-intake data system. This system provides client level data to improve Arkansas Foodbank programs and services to people who are hungry. The coordinator is responsible for training efforts of new and existing agency users. The Service Insights Coordinator will also work with the Programs and Insights Manager to implement exploration tools, dashboards, and other data visualizations to deliver insights.

Arkansas Foodbank team members will demonstrate a commitment to our mission and to the fight against hunger in Arkansas. They must have a clear understanding of and ability to articulate the mission and vision of Arkansas Foodbank and a desire to work with diverse populations. Team members must exemplify Arkansas Foodbank values while representing the organization at public, social, and business settings.

Essential Duties and Responsibilities

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or to equalize peak work periods or otherwise balance the workload. Individuals in this position may occasionally work irregular hours as necessary.

The Service Insight Coordinator will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and teamwork, and a commitment to hunger relief.

Data Program Training

• a. Create and support onboarding and training program to promote use of program data by Arkansas Foodbank and partner network.
• b. Conduct in-person and virtual trainings with partners to teach them how to utilize the data software and highlight the benefits that come from using a shared system.
• c. Develop and update software training curricula and materials in a variety of formats including online/webinars, videos, training manuals, and in person training scripts and curriculum.
• d. Maintain training calendar.
• e. Schedule, track, and implement in-person and online software training and demonstrations for end users.
• f. Develop and conduct surveys with users to create a feedback loop.
• g. Regularly host refresher meetings for current service insights users to answer commonly asked questions or address recurring issues.
• h. Assist with the creation of marketing materials to promote the service insights program.

Data System Management

• a. Assist in the development of the implementation plan for rollout of service insights software and ongoing programming.
• b. Provide technical support to users in a friendly, timely manner in person and online.
• c. Troubleshoot data inconsistencies including duplicates and typos-working to address these issues at both the agency and network level.
• d. Produce reports using data for a variety of stakeholders.
• e. Know all components of the service insights system to provide support to all parties.
• f. Create and update agency user accounts within the system.
• g. Assist with input of client level data from partner agencies as needed.

Coordinate with the Programs Team to perform outreach to partner agencies to implement our client-intake data program. Create and supplement documentation and standard operating procedures to describe processes needed for the client-intake data program to succeed. Host ongoing system/project discussions both individually and in meetings as needed. Provide regular updates on successes, learnings and next steps.

Partner with Programs and Insights Manager to interpret data, present findings, and implement exploration tools, dashboards, and other data visualizations to deliver insights. Define challenges and research/recommend solutions including use of existing technology. Position requires regular in-state travel by vehicle. Must have a valid state driver’s license, a safe driving record. Exceptional communication skills, demonstrated through written work and speaking experience with diverse audiences.

Ability to manage multiple projects simultaneously. Ability to travel up to 80% of work schedule. Ability to identify and articulate what the key business reporting needs are and create a plan that builds confidence with stakeholders. Ability to apply diverse strategies to analyze problems and to guide and develop solutions to result in desired outcomes and mission impact. Demonstrate strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally.

Keep up-to-date and knowledgeable about issues and trends, policies, regulations, and other matters affecting the Foodbank. Accurately prepare and submit required reports on a timely basis. Qualifications

The following qualifications are preferred for the candidate or employee, however,
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