Quality Control Specialist

Join to apply for the Quality Control Specialist I role at Southwest Power Pool

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!
We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

SPP is not able to sponsor employment visas or student‑work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

Quality Control Specialist I | Pay Range: $57,200.00 – $70,060.00

The salary range represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates.

Join our IT Quality Control team as a Quality Control Specialist! Turn your analytical skills into meaningful impact. Southwest Power Pool is seeking a Quality Control Specialist I to support the development, evaluation, and implementation of processes that strengthen our security and compliance framework. If you enjoy working with data, writing clear documentation, and collaborating across technical teams, this role is a great fit.

• Document and improve IT security processes
• Analyze evidence and datasets for security and compliance
• Support audits under NERC CIP and SOC1 standards
• Create reports and dashboards that highlight risks and trends
• Partner with Cyber Security, IT, and Compliance teams to drive improvements

You’ll be part of a collaborative team dedicated to accuracy, clarity, security, and continuous improvement. This role offers an excellent opportunity to build experience in IT controls, cybersecurity compliance, audit support, and technical documentation—while directly contributing to the protection of SPP’s systems and operations.

To be successful as a Quality Control Specialist I, we're looking for:

• Bachelor degree in computer science, business administration, or related IT field, or equivalent technical work experience may be considered in lieu of degree requirement

• Introductory knowledge/experience in IT, IT control methodologies, and/or IT technical writing
• Experience with Microsoft Office; additional experience with Service Now, Jira, Confluence, SQL, or Python is a plus
• Competent in both written and oral communication
• Logical and efficient with attention to detail
• Demonstrated ability to provide flexible prioritization and organizational skills
• Competent understanding of industry compliance requirements and the IT controls that support these requirements
• Competent understanding of, compliance with, and enforcement of SPP Policies and Procedures

• Experience with IT domains such as networking, firewalls, asset management, access management, etc.
• Experience with security controls (e.g. NIST Cybersecurity Framework)
• Experience with IT technical writing
• Experience with test planning and test execution coordination
• Experience with data analysis tools (e.g. SQL, Excel, Tableau, Python)
• Experience with Governance, Risk and Compliance (GRC) tools/platforms

This job operates in a professional office…