Unit Customer Service Specialist IHA

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The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. This role includes the following responsibilities:

• Greet new and existing patients upon their arrival to the unit.
• Provide a welcome round to the hospital for each patient.
• Schedule patient appointments.
• Answer call lights promptly and courteously.
• Ensure all team members respond to call lights in a timely manner (less than 2 minutes).
• Organize and maintain patient charts.
• Review test and labs to ensure all are collected and completed in a timely manner.
• Ensure all staff have locators and that they are working promptly.
• Ensure all physician (MD) consults are called.
• Order necessary items for the department.
• Complete work orders for equipment repairs and/or maintenance issues.
• Stock all areas with needed supplies.
• Complete an EPIC workflow: admission and discharge.
• Maintain a clean workspace free of clutter.
• Wipe area down each shift.
• Maintain rovers and verify all are accounted for each shift.
• Complete Right of Choice form for Med to Bed.
• Perform direct care rounding on and assisting patients and other duties that are direct patient care duties for 50% of hours worked.

Required:

High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

Preferred:
Data entry experience and some knowledge of computer programs.

Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized
0.00 hours bi-weekly.