Patient Services Associate - BHSL Child Diagnostic Unit

Patient Services Associate - BHSL Child Diagnostic Unit

Closing Date: 02/07/2026

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Type of Position: Clinical Staff - Nursing

Job Type: Regular

Work Shift: Night Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (
available for benefits eligible positions only
):

• Health:
  Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement:
  Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Summary of Job Duties

Note: NIGHT SHIFT POSITION - 7PM-7AM

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specially trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performing tasks and duties for which they possess the competency that do not require a licensed practitioner.

In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and acting as receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Qualifications

Minimum Qualifications:

• High school, GED, or formal education equivalent
• 1 year of Patient Care in the Health Care setting
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines

Job Requirements

• Assists patients and visitors with information and/or solutions to problems.
• Serves as a resource to support department member in performance of duties. Notifies appropriate staff of problems requiring prompt intervention.
• Assists patients with direct patient care.
• Accepts direction from RN and team members and follows through on delegated patient care activities.
• Provides appropriate grooming/oral hygiene and comfort measures and assists patients with mobility-related activities.
• Accurately and promptly documents all patient care tasks, vital signs, ADL, wave tests, and I & O's per unit and department standards.
• Performs other duties as needed.

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three professional references (name, email, business title), Resume

Optional Documents: Special Instructions to Applicants

Recruitment Contact Information: Please contact ask recruitment for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Pre-employment Screening Requirements:
Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing. This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:
Hearing, Standing, Walking. Frequent Physical Activity:
Manipulate items with fingers, including keyboarding;
Sitting, Talking. Occasional…