Lead Clinical Billing Specialist

Overview

The University of Arkansas for Medical Sciences (UAMS) is a collaborative health care organization that focuses on improving patient care and the lives of Arkansans. The Lead Clinical Billing Specialist positions are staff‑clerical roles designed to manage physician and hospital accounting inquiries, support revenue cycle operations, and provide technical expertise to customer service staff.

• Address all incoming inquiries from UAMS employees concerning physician and hospital accounts via phone, mail, or in person.
• Serve as a technical resource for other customer service staff, assist with training new employees, and provide guidance and answers as needed.
• Manage scheduling changes, breaks, and lunch times to ensure coverage during staff absences and vacations; lead bi‑monthly unit meetings.
• Document all activity in patient accounts, applying third‑party billing practices and Medicaid or government program regulations.
• Approve refunds to patients and insurance companies.
• Perform weekly audits on staff adjustments to physician charges, scan backups into the system, and conduct quality reviews according to standard procedures.
• Process reports for the Payment Posting Manager in her absence for the Physician Billing Director.
• Supervise staff in the absence of the manager; monitor ACD call system and adjust scheduling as required.
• Perform other duties as assigned.

• Bachelor’s degree in business, communications, or related field plus three years’ experience in a customer service setting, including one year of supervisory experience in an office setting; OR high school diploma plus seven years of experience in a customer service setting, including one year of supervisory experience.
• Must be familiar with third‑party insurance rules and regulations, Medicaid and other government programs, and facility’s charity and payment plan options.
• Preferred:
  Experience in a high‑volume customer service center or hospital revenue cycle related setting;
  Epic experience preferred.

• Health:
  Medical, dental and vision plans for qualifying staff and family.
• Holiday, vacation and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement:
  Up to 10% matched contribution from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus using UAMS pharmacy.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about Title IX may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

This position is subject to pre‑employment screening (criminal background, drug testing, and/or education verification). All information obtained in these reports will be used in a confidential, non‑discriminatory manner consistent with state and federal law.

Three professional references (name, email, business title) and a current resume.

Proof of veteran status.

Please contact ask recruitment for any recruiting questions. All application materials must be uploaded to the University of Arkansas System Career Site. Do not send resumes to the listed recruitment contact.